Tested BeDesk - Customer Support Software & Helpdesk Ticketing System 2.0.2

new: it's now possible to edit subject on ticket page
new: errors will on the site will now show more details, if logged in as admin.
new: translations can now be downloaded and uploaded as .json file
new: visible to and managed by fields are now available for categories as well as articles
new: added CRON, outgoing email and error logs in admin area
new: changed email verification to use one time password, instead of verification link
new: request password before allowing user to delete account
new: allow sitemap generation via command line
fix: existing trigger conditions sometimes not showing
fix: ticket report generation issue
fix: old settings sometimes being cached
fix: article editor info block duplicating sometimes
fix: resending email verification from admin area
fix: some layout issues in user profile page
fix: customer tickets page sorting
fix: uploading image for new category sometimes not working
fix: line breaks sometimes getting removed from ticket reply
fix: some issues with appearance editor color pickers
fix: seo tags being duplicated sometimes
fix: mark all notification as unread, instead of just visible ones via mark as unread button
fix: api docs authentication
fix: mobile menu sometimes opening links in new window
fix: cookie notice layout on mobile

• fix: a few issues with user passwords and login
• fix: email attachments when using s3 to store files
• fix: visual issues on landing page headings
• fix: hide purchases panel if envato integration is disabled

New Features

Fully rewritten BeDesk in React. This results in many improvements from previous versions, including better performance, bundle size reduction by nearly 2x (with bigger reduction in future updates), better animations and many bugfixes.

Refreshed the design for most pages across the site.

Added support for importing emails via IMAP.

Added support for parsing raw emails using OpenAI.

It's now possible to upload files directly from browser to s3 and s3 compatible services.

Added new editor for articles and ticket replies.

Added simplified threading to email replies.

Added two factor authentication support.

It's now possible to change default font, border radius and navbar color from appearance editor.

Users can now be suspended/baned from admin area.

Added full size social login buttons as an option in login and register pages.

It's now possible to select article author and role that article is visible to.

It's now possible to prevent emails from certain domains from registering new accounts.

New SEO tags editor in admin area.

Added active sessions panel in account settings page.

Enhancements

Migrated Google Analytics integration to v4.

Improved landing page appearance editor.

Many improvements to help center management.

Many improvements to reports and charts in admin area.

Many improvements to help center and agent search.

Admin sidebar can now be edited from menu manager.

Updated to the latest version of Laravel.

Added compatibility with PHP 8.1+

It's now possible to preview files from "admin -> files" page.

When email confirmation is enabled, user will now see a special page where they can resend confirmation email.

Appearance editor themes section now has fewer colors that need to be overwritten.

Added a lot more icons in appearance editor icon selector.

Call to action buttons in landing page editor and gdpr settings in admin area now have the same options as menu editor items.

Improved filtering for data tables in admin area.

Menus can now be assigned to multiple positions.

Menu items in menu manager can now be configured to show based on user roles or permissions.

Added region option to mailgun mail provider in settings page.

Upgraded GDPR EU location check.

Added postmark mail provider.

Update translation manager in admin area, there should no longer be any missing strings.

Bug Fixes

Fixed several issues with translations.

Fixed an issue with article attachment download.

Fixed a number of issues related to timezones and daylight savings time in charts.

Updated GEOIP database for resolving user location from IP.

Fixed logout sometimes not working until page reload.

Only show "Developers" menu item if user has "api.access" permission.

Fixed an issue where ordering in admin data tables would not work properly when certain filters were active.

Prevent user from being logged out when changing password in account settings page.

Default browser language will no longer take priority over one selected in admin settings.

Fixed an issue where disabling registration from settings page would leave API registration route active.

Prevent admin user from being deleted.

Fix wrong site url sometimes being set during installation.

Fix google tag manager snippet not being inserted correctly sometimes