HESK 3 3.4.5

View attachment 22952

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Hesk is PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

- Based on HESK 2.
- Mobile-friendly user interface.
- Actively...

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Changelog:

* [CLOUD ONLY] Satisfaction module: send a third party survey after resolving tickets
* Ocean Blue is now the default Hesk style. For other styles, visit Hesk Styles
* dropped support for PHP 5.3 and 5.4, Hesk now requires PHP 5.5+
* categories can auto-assign tickets to specific users
* categories can have a default due date set
* added support for multi-factor authentication
* improved display options for date and time
* improved attachments process (async upload, drag and...

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Changelog:

* added option to not validate SSL certificates for SMTP connections
* fix: minimum requirement set to PHP 5.6 due to Composer compatibility
* fix: SMTP host name stored with ssl:// prefix when SSL encryption is selected
* fix: ticket reminder form not working with Invisible ReCaptcha enabled
* fix: wrong %%MESSAGE%% value in HTML emails when re-sending email notification for replies

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* added OAuth support for email sending and IMAP fetching
* new permission: Can set due date
* updates for PHP 8.2 depreciated functionality
* fix: custom date fields can display the wrong date when editing a ticket
* fix: wrong current month date range in reporting
* fix: sending emails does not work with unauthenticated SMTP
* fix: silent fail if unable to move attachments to the /attachments/temp folder
* fix: in the "Previous tickets" list only show tickets the user has access to
* fix...

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* added OAuth support for POP3 fetching.
* fix: missing function error when viewing a resolved ticket.
* fix: do not mark an OAuth Provider as verified on errors.
* fix: unassigned email sending not working correctly on multi-language staff.
* fix: detect and ignore non-3.4.x language files.
* updated HTMLPurifier to 4.15.0.

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* fix: tickets raised by email piping don't have a due date
* fix: in canned responses replace URL-encoded special tags
* fix: email utf-8 conversion may cause missing characters
* fix: remove unwanted chars from email-generated ticket subjects
* updated TinyMCE to 5.10.6
* updated PHPMailer to 6.6.5

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* updates for PHP 8.2 depreciated functionality
* ticket reply messages will now auto-save as draft a few seconds after you stop typing
* new email tag %%ATTACHMENTS%% that lists links to attachments to a ticket/reply
* list of attachments will now show directly below %%MESSAGE%% (unless %%ATTACHMENTS%% is used)
* the "Find a ticket" form now allows searching for empty (null) values in fields that allow it
* fix: IMAP fetching using the wrong noval_cert setting
* fix: POP3 fetching will now...

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- added "status-" selectors to the list of tickets table to make customization by status easier
- fix: list of tickets should have links HTML formatted in HTML emails
- fix: when changing a ticket category, category-specific custom fields should not be cleared of data
- fix: when printing a ticket, print also the sequential ID if enabled
- fix: possible duplicate custom field ID generated
- fix: use rename instead of copy to move temporary attachments
- fix: don't load the users page without...

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- fix: required custom field errors from category-specific fields when editing a ticket
- fix: file attachments not working on PHP 8.3+ when Debug mode is ON

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