OS Helpdesk Pro 6.0.0

Helpdesk Pro is a professional Joomla support tickets / helpdesk extension developed by Ossolution Team. Building on the top Joomla framework and Twitter Bootstrap, Helpdesk Pro not only provide you an easy to use, features rich support ticket system but also a nice, clean, modern interface to end-users.

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1. Improve Tickets Searching

- Added two config options (which are off by default) to allow searching for tickets base on comments or custom fields: Enable Search On Comments and Enable Search On Custom Fields.

2. Improve Attachments Handling

Prevent submitting ticket/comment while attachments (in case it is large or there are multiple attachments) are still being uploaded. That's to make sure attachment for ticket/comments are not lost.

3. Added option to disable...

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1. Added Internal Comments Support
2. Collected User IP

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full changelog link in here

Helpdesk Pro version 5.2.0 released

Dear Customers Today, I'm happy to announce the release of Helpdesk Pro version 5.2.0 with the following changes and improvements 1. PHP 8.2 Compatible -...

joomdonation.com

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1. Compatible with Joomla 5.0

Joomla 5 is planned to be released in the next few days. We did final testing and make sure Helpdesk Pro compatible with Joomla 5.0 native (without requiring backward compatible plugin)

2. Improve Pre-defined Replies Integration

The pre-defined replies feature is now also working even if you enable HTML editor for submitting tickets/ adding comments.

3. Allow Translating Menu Item Types

The menu item types (which are being displayed...

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1. Allow Deleting Attachments
This feature allows customers/staffs delete attachments uploaded by themself if needed. For admin and managers, they can delete attachments from the tickets which they are allowed to manage

2. Re-organize attachments
From this version, attachments will be re-organized into sub-folders. Each sub-folder stores attachments uploaded in the same months. This helps avoiding too many attachments store in same folder which could reach limit and impact...

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1. Allow select hiding any columns on any list items screen

We integrated table columns script for all list views (like categories management, tickets management, custom fields management...). With this feature, you can choose to hide any fields from the screen.

2. Improve Pre-defined Replies Feature

Allow assign pre-defined reply to all or one of the specific category instead of all categories at the moment.

3. Implemented Email Logs

Allow you to turn on email...

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1. Raise PHP and Joomla Version Requirement

- Minimum PHP version now is PHP 7.4.0
- Minimum Joomla version requirement is now 4.2.0 (better uses latest Joomla 4.4.x if you are using Joomla 4)

2. Code Clean Up

In earlier version of Helpdesk Pro, we have to maintain old code to support Joomla 3. From this version, we drop support for Joomla 3, so we spent time to clean up code to use latest Joomla API, remove the code which is needed to have the extension works well with...

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