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Despite the costs, we believe that customer support is essential for any business. In 2020, we set out to create a low-cost WordPress ticketing solution that would be accessible to small businesses. We developed a strategy and got started on the plugin development.
- Enhanced: Implemented additional security measures to bolster protection.
- Fixed: Resolved issue with Email to Ticket menu functionality.
- Fixed: Addressed various minor issues for improved stability and performance.
- Added: Option to show or hide public tickets.
- Added: Option to allow XLSX file upload on ticket and reply.
- Added: Few more placeholders for email templates.
- Improved: Attachment preview system.
- Fixed: Few minor issues.