Customer care does make sense. If your clients have good experience working with your store, they keep on buying. If users get a timely support they keep loyalty. Likewise, you can help new visitors to improve a communication with your buyers thus get an assistance without sending a request to your staff.
With Ask It extension for Magento 2 you can add a product questions block with ease. Question/ answer blocks can be placed either on product or category page and on any other page in your...