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RSTickets! Pro 3.2.4
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- Author sarisan
- Creation date
27 Jun 2024
- Updated - Magnific Popup updated to v1.2.0
- Updated - CSS and JS files have been minified.
- Fixed - Custom fields placeholders are now working in all emails except: 'Email sent when a ticket has been rejected based on current settings' and 'Email sent when a new user is created'.
- Fixed - Some PHP 8 deprecated messages might appear when using Custom Fields.
14 Mar 2024
- Fixed - The 'Ticket - Dashboard' menu item no longer shows a 'Submit Ticket' section if the user is logged in as a Staff Member without enough permissions to submit tickets.
- Fixed - Tickets that have been closed without a reply from the customer no longer show up as bold in the 'Ticket - Dashboard' menu item.
- Fixed - Some field descriptions were missing when configuring the 'Tickets - List' menu item.
31 Jan 2024
- Added - Joomla! 5 native compatibility - no longer needs the 'Behaviour - Backward Compatibility' plugin.
- Updated - When editing the Signature the editor field is now 100% width.
- Updated - Supporting Kunena 6.x avatars.
- Fixed - JomComment integration removed.
- Fixed - An undefined notice could show up on the Knowledgebase Results page.
- Fixed - Accessing the 'User - Remove Data' request without a valid token could end up in a redirect loop.
- Fixed - Deleting a Joomla! user would not remove its RSTickets! Pro data from the database.
24 Oct 2023
- Updated - Dark Mode in Joomla! 5 was unreadable.
- Updated - Some Joomla! 5 code improvements.
- Fixed - Selecting a user from the modal was not working in Joomla! 5.
- Fixed - No longer installing the 'Search - RSTickets! Pro Knowledgebase' plugin in Joomla! 4+
- Fixed - A short open PHP tag could throw an error in the Knowledgebase results page.
- Added - 'Global Message Position' and 'Submit Message Position' options allowing you to place messages at the top, bottom or disable their placement.
- Added - 'Show Submit Form Headings' option - allows to display headings separating the sections in the 'Ticket - Submit Form' menu item.
- Added - 'Thumbs Type' for the 'Tickets - Dashboard' menu item, allowing you to upload images instead of the built-in icons.
- Added - 'Show Search' parameter for the 'Tickets - Dashboard' menu item.
- Added - 'Show Category Name' option when editing a category.
- Added - Option to 'Split Knowledgebase To Tabs' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
- Added - Choose the 'Top Category' for the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
- Added - 'Advanced SEF' option allowing to create /category-name/article-title SEF links for the Knowledgebase.
- Added - 'Feedback Section' allowing you to display a 'Was this article helpful?' message at the end of an article.
- Added - Limit the number of subcategories displayed in the 'Tickets - Dashboard' and 'Knowledgebase - List' menu items.
- Added - Option to show the category thumb next to the category title when browsing one.
- Added - Knowledgebase articles can have 'Draft' versions that can be seen only by staff members.
- Added - 'Thumb' option for Knowledgebase articles.
- Added - Knowledgebase articles can be tagged and filtered in the frontend based on those tags.
- Added - Categories can now show articles either as a list or columns (with a pre-set number of columns available).
- Added - Option to auto-calculate the 'Hot' article threshold to 75% of the most viewed article.
- Added - Option to skip the 'Consent' checkbox for staff members.
- Updated - Tickets can now be deleted from the ticket toolbar (if staff has permission).
- Updated - Breadcrumb now shows the current ticket.
- Updated - Frontend HTML has been reworked and more classes added to aid in custom styiling.
- Fixed - On some servers the 'Select User' modal would load an incorrect URL when SEF is turned on.